14 Day Money Back Guarantee
If you are unhappy with your phone you can return it to us within 14 days of purchase without any reason

If you're not entirely satisfied with your purchase, for whatever reason, you can make arrangements to return it within a period of 14 days. All you need to do is call us direct on 0870 950 3292 and we will discuss the process over the phone with you.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Lowest Prices Guarantee
If you find the same deal cheaper elsewhere then we'll match 100% of the difference

We'll give you 100% of the difference back if you can find the same product and offer cheaper on another UK registered company website or retail store.

We will only do this if the offer is available to purchase from stock either at the time of purchase or within 7 days of your purchase from ultramobiles.co.uk. You will need to present your receipt where you have already purchased.

We will not do this for opening, closing down, ex-display, clearance, re-furbished, special order, members only or extended warranty prices.

We will check the websites of our key competitors everyday to try and ensure we give you the best prices and value available.

Next Day Delivery before Midday Guarantee
On all orders placed before 6pm Monday to Friday

We guarantee to dispatch all accepted orders placed by 6pm the same day for next day delivery, Monday to Friday. Orders placed after 6pm on a Friday will be dispatched on a Monday for next day delivery on a Tuesday. The Royal Mail do not guarantee deliveries on a Saturday but they endeavour to do so. We will provide you with a unique postal reference number should you wish to track your order on the Royal Mail website www.royalmail.co.uk. If you are out a card will be left through the letterbox where arrangements for collection can be made.

Purchase Protection Guarantee
If you buy a phone from us and we lower the price within 7 days we'll give you the difference back

This commitment provides you with the confidence that should we lower our prices within 7 days of your purchase you can apply for a credit to the same value. Simply write to or e-mail us and we will raise a credit to this value.