We want you to know that we offer 'Our Promise' as standard to all our customers. We offer 4 guarantees, and these are:

• 14 Day Money Back Guarantee

If you are unhappy with your phone you can return it to us within 14 days of purchase without any reason

If you’re not entirely satisfied with your purchase, for whatever reason, you can make arrangements to return it within a period of 14 days. All you need to do is call us direct on 0870 950 3292 and we will discuss the process over the phone with you. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

• Lowest Prices Guarantee

If you find the same deal cheaper elsewhere then we’ll match 100% of the difference

We'll give you 100% of the difference back if you can find the same product and offer cheaper on another UK registered company website or retail store.

We will only do this if the offer is available to purchase from stock either at the time of purchase or within 7 days of your purchase from ultramobiles.co.uk. You will need to present your receipt where you have already purchased.

We will not do this for opening, closing down, ex-display, clearance, re-furbished, special order, members only or extended warranty prices.

We will check the websites of our key competitors everyday to try and ensure we give you the best prices and value available.

• Next Day Delivery before Midday Guarantee

On all orders placed before 6pm Monday to Friday

We guarantee to dispatch all accepted orders placed by 6pm the same day for next day delivery, Monday to Friday. Orders placed after 6pm on a Friday will be dispatched on a Monday for next day delivery on a Tuesday. The Royal Mail do not guarantee deliveries on a Saturday but they endeavour to do so. We will provide you with a unique postal reference number should you wish to track your order on the Royal Mail website www.royalmail.co.uk. If you are out a card will be left through the letterbox where arrangements for collection can be made.

• Purchase Protection Guarantee

If you buy a phone from us and we lower the price within 7 days we’ll give you the difference back

This commitment provides you with the confidence that should we lower our prices within 7 days of your purchase you can apply for a credit to the same value. Simply write to or e-mail us and we will raise a credit to this value.

The following are guidelines.
Wherever possible we will respond to your individual circumstances.

We guarantee products for a period of 1 year.

If you product is faulty and it is within the first 28 days of purchase then we will be happy to exchange this for you. All you need to do is call us 0870 950 3292

To qualify for an exchange the product must be:

• in otherwise "as new" condition; and
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

If your product is faulty and it is more than 28 days since the date of purchase you will need to have it repaired. Please call us on 0870 950 3292 where we can make arrangements for this.

Opening hours
		Day	Hours
		Monday to Friday	9am - 6pm
		Saturday	9am - 4pm
		Sunday	Closed

Useful telephone numbers

	ultramobiles.co.uk
	Sales (please note that sales advisors will not be able help with delivery or customer service enquiries)	0845 130 9199
	Delivery queries	0870 950 3292
	Customer Service	0870 950 3292
	'3' Services
	Customer Service
	from a ‘3’ handset	333
	from a landline or other mobile network	0870 733 0333
	Business Customer Care	0870 733 0337
	Directory Enquiries (search for two numbers)	118 313
	Directory Enquiries for customers with disabilities	195
	ThreePay voucher top-up activation line (PAYG customers)
	from a ‘3’ handset	444
	from a landline or other mobile network	0870 733 0444
	Voicemail / E-mail / Faxmail
	from a ‘3’ handset	123
	AA Weather Service
	from a ‘3’ handset	401 100
	RAC Weather Service
	from a ‘3’ handset	1740

Applications are processed and assessed using a credit scoring process that also includes a credit check with a credit reference agency called Equifax. When credit checking a number of areas are considered such as:

• Past credit performance
• CCJ's
• Number of Credit Searches
• Electoral role status
• Credit file content
• Good/Bad data held

Even if a credit application appears to be clear either the network or ultramobiles.co.uk still have a right to decline your application.

If you have not been successful with your application, you can request to view your credit file from Equifax directly by sending a £2.00 cheque to the address below, made payable to Credit File Advice Centre.

Credit File Advice Centre
PO Box 1140
Bradford BD1 5US

You will need to provide the following information with your application:

• Full name, including title, forename, middle name and surname (and maiden name if appropriate).
• Any other name you have been known by.
• Your full date of birth.
• Your current address, including house number/name, street name, district, post town and postcode.
• Any previous addresses lived at during the last 6 years. Listing each address separately including house number/name, street name, district, post town and postcode.
• Alternatively, they can apply for their file over the internet at www.equifax.co.uk All the information about credit files is also on the website.