Where we Deliver
Delivery must be to the address at which your payment card is registered and must be within the United Kingdom (this excludes the Channel Islands). All mobile phone deliveries, accessories over £50 and parcels too large to fit through your letter box, must be signed for. Please make sure you keep the invoice that is enclosed with your goods.

Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies:

Mobile phones
Next day before 1pm - FREE
Next day before 9am - £9.95

Please note that first class post is not available for these products.

Accessories
First class post - £1.45

If you buy a mobile phone and some accessories then you only pay for the mobile phone delivery service you select e.g. next day before 1pm will be FREE.

When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

How we Deliver
All our products are delivered by the Royal Mail. Very occasionally we may dispatch your goods for delivery by other couriers. This maybe in circumstances where we feel our delivery service to you maybe compromised, instances such as industrial disputes and service level agreements not being fulfilled (local or national) within the Royal Mail. We reserve the right to change our delivery service without prior notice.

Next Day Delivery
We guarantee to dispatch all accepted orders placed by 4pm the same day for next day delivery, Monday to Friday. Orders placed after 4pm on a Friday will be dispatched on a Monday for next day delivery on a Tuesday. The Royal Mail do not guarantee deliveries on a Saturday but they endeavour to do so. We will provide you with a unique postal reference number should you wish to track your order on the Royal Mail website www.royalmail.co.uk

If you are out a card will be left through the letterbox where arrangements for collection can be made.

First Class Post
We guarantee to dispatch all accepted orders placed by 6pm the same day for delivery as per the standard Royal Mail first class delivery service.

IMPORTANT: We will do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot always be guaranteed. We will inform you if we become aware of an unexpected delay by email.

Please allow extra time for deliveries to Scottish Islands.

Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check the despatch note included within the shipment to ensure the goods have been dispatched separately. If this is not the case then you can email us at deliveries@ultramobiles.co.uk or telephone Customer Services on 0870 950 3292.

In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.